How Can We Help?
Find answers, guidance and support information for FidBank UK banking services, complaints, Open Banking, CRS and inactive or lost accounts.
Help Topics
Choose a topic below to view guidance in a dedicated page. These pages replace the old PDF-style help documents with clearer online information.
Frequently Asked Questions
Find answers to common questions about accounts, payments, cheques, debit cards and customer support.
Common Reporting Standard
Read the full FidBank UK Common Reporting Standard information and frequently asked questions on this site.
If You Aren’t Satisfied
Read FidBank UK's published information about making a complaint and how it is handled.
We Treat Our Customers Fairly
Read FidBank UK's Consumer Duty and Treating Customers Fairly policy statement.
FSCS Information Sheet and Exclusions List
Read FidBank UK's FSCS information sheet and exclusions list on this site.
Inactive or Lost Accounts
Information for customers who believe they may have an inactive, dormant or lost account with FidBank UK.
Open Banking at FidBank UK
Learn how Open Banking works, how consent is managed and how regulated third-party providers may connect to accounts.
Need More Help?
Our team is available to support you with banking enquiries, account access, payments and service requests.
Security Reminder
FidBank UK will never ask you to disclose your password, PIN or full security credentials by email or telephone. If you receive a suspicious message or notice unusual activity on your account, please contact us immediately.